At ALB MOBILE PHONE SHOP LIMITED (CRN: 10433847), every refurbished smartphone supplied to retail customers and online purchasers is protected by our comprehensive 12-Month Commercial Hardware Warranty alongside statutory rights governed by the United Kingdom Consumer Rights Act 2015.
| Hardware Subsystem | Covered Under 12-Month Warranty | Resolution Protocol |
|---|---|---|
| Display & Touch Digitizer | Touch unresponsiveness, dead pixels, backlight failure (without physical drop damage) | Free OEM-grade screen replacement or unit swap |
| Internal Logic Board & AP | CPU/GPU instability, boot loops, sudden shutdown, thermal throttling | Level-2 workshop rework or direct identical device replacement |
| Rechargeable Battery Cell | Premature capacity degradation below 80%, swelling, failure to charge | Immediate battery replacement with new certified cell |
| Cameras & Optical Sensors | Focus failure, sensor artifacts, Face ID / Touch ID failure | Camera module replacement within 3 business days |
| Connectivity & Audio | Wi-Fi, Bluetooth, 5G/4G cellular baseband, microphones, earpiece, speaker | Antenna/connector repair or unit replacement |
| Buttons & Charging Port | USB-C / Lightning port looseness, volume/power switch failure | Flex cable replacement and port cleaning |
Customers may lodge a claim online by emailing support@albmobiles-uk.com with their order number and IMEI, or in person at our London store (46 Green Lanes, London N13 6JU). We provide a prepaid Royal Mail Tracked 24 returns label for all warranty dispatches across England, Scotland, Wales, and Northern Ireland.